Shipping policy
SHIPPING POLICY
Last updated: October 2026
At Velune, we work to prepare and ship all orders as quickly and safely as possible.
We ship to various countries and regions worldwide. The shipping times and conditions described below are estimates and may vary depending on the destination, carrier and circumstances outside our reasonable control.
1. Processing Time
After you place an order, we require up to 3 business days to prepare, check and package your order before handing it to the shipping carrier.
Processing time does not include transit time.
During periods of high demand, promotions, holidays or exceptional circumstances, processing may take longer.
2. Shipping Time
Once your order has been handed to the shipping carrier, the estimated transit time is up to 9 days.
Therefore, the estimated total time from placing your order to delivery is:
Up to 12 days total — up to 3 days processing + up to 9 days transit.
These timeframes are estimates and do not constitute a guarantee of an exact delivery date.
3. International Shipping
We ship to various countries and regions worldwide.
Shipping availability, costs and available shipping options may vary depending on the destination country.
Any applicable shipping costs will be displayed during checkout before you complete your purchase.
Depending on the destination, customs duties, import taxes or other fees may apply. Where applicable, these charges may be the customer's responsibility unless applicable law provides otherwise or the applicable charges have already been included in the purchase price or shipping terms.
4. Delivery Delays
Delivery times may be affected by circumstances outside our reasonable control, including:
- Carrier delays.
- Customs processing or inspections.
- Public holidays.
- Severe weather.
- Logistics issues.
- Strikes or service interruptions.
- Extraordinary circumstances or events beyond our reasonable control.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to inform you where possible.
Nothing in this section limits any mandatory consumer rights you may have regarding delivery under applicable law.
5. Tracking Information
When available, you will receive a tracking number so you can monitor the status of your order.
Tracking information is provided by the shipping carrier and may take some time to update after your order has been shipped.
6. Delivery Address
You are responsible for providing a complete and accurate delivery address when placing your order.
If an incorrect or incomplete address is provided and this causes the order to be undeliverable, returned to the sender or requires a new shipment, additional costs may apply where permitted by applicable law.
If you notice that you have entered an incorrect address, please contact us as soon as possible at:
We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
7. Undelivered Orders
If an order cannot be delivered because of an incorrect address, the recipient is unavailable, the package is not collected, or another circumstance attributable to the recipient, we will make reasonable efforts to contact you when possible to help resolve the situation.
Any additional shipping or reshipping costs may be the customer's responsibility where applicable law permits.
This does not affect any mandatory consumer rights that may apply.
8. Damaged Orders or Delivery Issues
If your order arrives damaged, incomplete or otherwise has a delivery-related problem, please contact us as soon as reasonably possible at:
You may be asked to provide photographs of the package and products to help us investigate the issue with the carrier.
This does not limit or affect any statutory consumer rights that apply to defective, damaged, incorrect or non-conforming products.
9. Lost Orders
If an order appears to have been lost during transit, please contact us at:
We will investigate the situation with the shipping carrier and take the appropriate steps in accordance with applicable law and the shipping service used.
Where applicable law requires us to provide a replacement or refund, we will comply with those requirements.
10. Consumer Rights
This Shipping Policy does not limit, exclude or replace any mandatory consumer rights that apply to you under the laws of your country or region.
Where applicable law establishes different rights, delivery timeframes, responsibilities or obligations, those legal requirements will prevail.
For consumers in the European Union and other jurisdictions with mandatory consumer protection laws, the applicable statutory rights will continue to apply.
11. Contact
If you have any questions regarding your order or shipping, please contact us at:
Velune
Email: velune.ceo@gmail.com