Terms of service
TERMS OF SERVICE
Last updated: October 2026
OVERVIEW
Welcome to Velune. The terms "we", "us" and "our" refer to Velune.
Velune operates this online store and website, including all information, content, features, tools, products and services made available through the website (collectively, the "Services").
Our Services are powered by Shopify, which provides the technology that allows us to operate our online store.
These Terms of Service, together with any policies referenced in these Terms, describe your rights and responsibilities when using our Services.
Please read these Terms of Service carefully before using our Services. They contain important information about your rights and responsibilities.
By visiting, accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree with these Terms or our Privacy Policy, please do not use or access our Services.
SECTION 1 — ACCESS AND ACCOUNT
By accepting these Terms of Service, you confirm that you are legally capable of entering into a contract under the laws applicable to you.
If you create an account or provide information when purchasing from our store, you agree to provide information that is accurate, current and complete.
You are responsible for maintaining the security of your account credentials and for activity carried out through your account.
You must not transfer, sell or assign your account to another person.
SECTION 2 — OUR PRODUCTS
We make reasonable efforts to ensure that product descriptions, images and information displayed in our online store are accurate.
However, colors and the appearance of products may vary depending on your device, screen settings and other technical factors.
Minor variations in appearance, packaging or product specifications may occur where they do not materially affect the product's functionality or conformity with its description.
We reserve the right to update product descriptions, specifications, availability and pricing when necessary.
Nothing in these Terms limits any mandatory consumer rights relating to products that are defective, damaged, incorrect or not as described.
SECTION 3 — ORDERS
When you place an order through our store, you are submitting a request to purchase the selected products.
After you submit your order, you will receive an order confirmation email. This confirmation does not necessarily mean that the order has been accepted if applicable law or our order process requires further confirmation.
We reserve the right to refuse or cancel an order in reasonable circumstances, including where:
- A product is unavailable.
- There is an error in the product description or price.
- We suspect fraudulent or unauthorized activity.
- We are unable to process payment.
- Shipping to the selected destination is unavailable.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.
Your purchases are subject to our Returns & Refunds Policy.
SECTION 4 — PRICES AND BILLING
Prices, discounts and promotions may change from time to time.
The price applicable to your purchase will be the price displayed at the time you place your order, unless an obvious pricing error has occurred.
Applicable taxes, duties, shipping charges or other fees will be displayed at checkout where required.
You agree to provide accurate and complete billing, payment and contact information.
If your payment information changes, you agree to update it so that we can process your order and contact you when necessary.
You confirm that you are authorized to use the payment method provided for your purchase.
SECTION 5 — SHIPPING AND DELIVERY
Shipping times displayed on our website are estimates unless we expressly state that a delivery date is guaranteed.
Delivery times may vary depending on the destination, shipping method, carrier, customs processing and other circumstances outside our reasonable control.
We are not responsible for delays caused by circumstances beyond our reasonable control, such as carrier disruptions, customs delays, severe weather, natural disasters or other unforeseen events.
However, nothing in this section limits any mandatory consumer rights you may have regarding delivery under applicable law.
If your order is significantly delayed or does not arrive, please contact us at:
We will work with you to investigate the shipment and determine the appropriate solution.
SECTION 6 — INTELLECTUAL PROPERTY
All content made available through our Services, including our trademarks, logos, product names, text, images, graphics, videos, audio, designs and overall presentation, is owned by or licensed to Velune and is protected by applicable intellectual property laws.
You may use the Services only for personal and non-commercial purposes unless we give you prior written permission.
You may not reproduce, distribute, modify, copy, publicly display, publish, sell or commercially exploit our content without our prior written permission.
All rights not expressly granted under these Terms are reserved.
SECTION 7 — OPTIONAL THIRD-PARTY TOOLS
We may provide access to third-party tools or services that we do not control or operate.
These tools may be provided by their respective third-party providers and may be subject to their own terms and conditions.
Your use of third-party tools is subject to the applicable terms of those providers.
We are not responsible for third-party tools or services that we do not control, except where otherwise required by applicable law.
SECTION 8 — THIRD-PARTY LINKS
Our Services may contain links to websites or services operated by third parties.
We are not responsible for the content, privacy practices, security or availability of third-party websites.
If you choose to access a third-party website, you do so at your own discretion and should review its applicable terms and privacy policy.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
Our online store is powered by Shopify.
However, purchases made through our store are transactions between you and Velune.
Shopify provides the technology that enables us to operate the store but is not responsible for the products sold directly by Velune.
Nothing in these Terms affects any rights you may have against Shopify under applicable law.
SECTION 10 — PRIVACY
Your personal information is handled in accordance with our Privacy Policy.
By using our Services, you acknowledge that you have reviewed our Privacy Policy.
Because our store is powered by Shopify, Shopify may also process personal information in accordance with its own privacy policies.
SECTION 11 — REVIEWS AND CUSTOMER CONTENT
If you submit reviews, comments, photographs, suggestions or other content to us ("Customer Content"), you confirm that you have the right to submit that content.
You must not submit content that:
- Infringes another person's intellectual property or privacy rights.
- Is unlawful, fraudulent or misleading.
- Contains malicious software.
- Is abusive, threatening, defamatory or otherwise unlawful.
Where permitted by applicable law, by submitting Customer Content you grant Velune a non-exclusive, worldwide, royalty-free license to use, reproduce, display and distribute that content for purposes related to operating, improving and promoting our Services.
We may remove Customer Content that violates these Terms or applicable law.
SECTION 12 — ERRORS AND INACCURACIES
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates or availability.
We reserve the right to correct errors and update information when necessary.
If an obvious error affects an order that you have already placed, we may contact you to explain the error and provide you with the options available under applicable law.
SECTION 13 — PROHIBITED USES
You may use our Services only for lawful purposes.
You must not use our Services:
- For any unlawful or fraudulent purpose.
- To violate applicable laws or regulations.
- To infringe intellectual property rights.
- To harass, abuse, threaten or harm another person.
- To provide false or misleading information.
- To distribute malware, viruses or other harmful code.
- To impersonate another person or entity.
- To interfere with the security or operation of our Services.
- To collect personal information from other users without authorization.
- To engage in spam, phishing or other fraudulent activity.
- To use automated systems to interfere with or abuse our Services.
We reserve the right to restrict or terminate access to our Services where we reasonably believe that these Terms have been violated or where necessary to protect our Services, customers or business.
SECTION 14 — TERMINATION
We may suspend or terminate access to our Services where permitted by applicable law, including where a user materially violates these Terms or engages in fraudulent, abusive or unlawful activity.
Any provisions that by their nature should survive termination will remain in effect.
Termination does not affect rights or obligations that arose before termination.
SECTION 15 — WARRANTIES AND CONSUMER RIGHTS
Our Services are provided using reasonable care and skill.
To the maximum extent permitted by applicable law, we do not guarantee that our website will always be uninterrupted, error-free or available at all times.
Nothing in these Terms excludes, restricts or limits any warranty, guarantee, consumer right or remedy that cannot legally be excluded or limited in your jurisdiction.
This includes mandatory consumer protections relating to defective, damaged, unsafe or non-conforming products.
SECTION 16 — LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Velune will not be liable for indirect, incidental, special or consequential losses arising from the use of our Services.
However, nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms limits liability for matters that cannot legally be limited or excluded.
SECTION 17 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our Services or your material violation of these Terms.
This section does not apply to the extent that applicable law prevents such an obligation from being imposed on you.
SECTION 18 — SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will remain in effect.
SECTION 19 — ENTIRE AGREEMENT
These Terms of Service, together with our Privacy Policy, Returns & Refunds Policy and any other policies expressly referenced on our website, constitute the terms governing your use of our Services.
If any provision conflicts with mandatory consumer protection law, the applicable mandatory law will prevail.
SECTION 20 — ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent where such consent is required.
Velune may assign or transfer its rights and obligations where permitted by applicable law.
SECTION 21 — GOVERNING LAW
These Terms are subject to the mandatory consumer protection laws applicable in the country or region where you reside.
Nothing in these Terms prevents a consumer from exercising mandatory rights or bringing proceedings in a court that has jurisdiction under applicable law.
SECTION 22 — CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
When we make changes, we will update the Last updated date at the top of this page.
Where required by law, we will provide additional notice of material changes.
Your continued use of our Services after the updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
SECTION 23 — CONTACT
If you have any questions about these Terms of Service, please contact us at:
Velune
Email: velune.ceo@gmail.com